When should I schedule my transport?

Earlier is better. The sooner you schedule your pick-up, the more likely we will be able to meet your delivery time frame.

Is Carworx Transport bonded?

Yes. We are bonded under Certificate Number: MC#578661.

Are the pick-up and delivery dates guaranteed?

Be aware that this industry is affected by many factors that may create delays. Waiting for earlier customers at pick-up or delivery, weather, and mechanical problems are among the issues. We do our best to accommodate your schedule, and try to work within a three- to seven-day time frame to accommodate your request. Immediate pick-ups are available at an additional cost. All pick-up times, transport times, and dates quoted are calculated on averages and not guaranteed.

How long will it take to transport my vehicle?

Transit time varies, depending upon where your vehicle is shipping to and where it is picked up. Each load is different.

Will my car stay on the same truck during transit?

Your vehicle will stay on the same truck with the same driver for the duration of the trip unless something unforeseen happens to the original truck or driver; i.e., a mechanical breakdown or illness.

Can I load personal items in my car?

By law, transporters are not permitted to haul personal items in a vehicle. Trucks are weight-limited and are weighed in each state they travel across. There can be fines for being overweight. Also, most companies will not insure any items inside the vehicle. It is best to send your car empty on a truck. Items such as spare tires, jacks, small tool kits, manuals and other standard equipment that come with the vehicle are an exception and are okay for transport. Any items left in the vehicle are totally at the owner's personal risk. Under NO circumstances can the car contain firearms, hazardous materials, illegal substances, or contraband.

Is my vehicle insured?

Yes. Your vehicle is covered by the carrier's cargo insurance for up to the vehicle's market value.

Will my car be driven?

The transport driver will drive your car on and off the truck, and may have to unload and re-load the vehicle several times during transport, to optimize space on the trailer. Your car should not be driven otherwise. It is a good idea to note odometer readings at pick-up and delivery. Discrepancies should be noted on the delivery receipt, and signed off by the driver,

What if my car gets damaged?

If damage occurs, inform the driver of the damage, and call us immediately. We will make every effort to resolve any issues.

How should I prepare my car for transport?

Make sure the vehicle is in running condition, or there may be an extra charge for an inoperable vehicle. Your car should have at least six inches of ground clearance. If your vehicle is a sports car and particularly low to the ground, it is a good idea to mention it when requesting a quote. You should have your car thoroughly cleaned, and checked for any dents or damage your car may already have. DO NOT fill your gas tank. A quarter tank or less is more than enough. Disable all alarm systems on the vehicle. Remove ez-pass or fast lane tool badges, and make sure antennas are fully retracted or removed. Any other parts that are loose and present the potential of flying off should also be removed.

Should I choose a open or enclosed trailer?

An open trailer is uncovered and is more frequently used. These are normally cheaper than enclosed trailers. Note that with an open trailer, your vehicle will be exposed to the elements of nature while being transported. A enclosed trailer has a covered freight area, and is most commonly used when transporting an expensive luxury vehicle that you wish to protect. Enclosed trailers usually cost much more.

What is the bill of lading and condition report?

The Bill of Lading (or Freight Bill) is the contract between you the customer and the carrier. This report provides pick-up and delivery information, current vehicle mileage, and the condition of the car (aka Condition Report). After both you and the driver have signed the Bill of Lading, you should receive a copy of the report. The same document will be presented at time of delivery of the vehicle.

When are credit card charges posted?

Charges will not be posted on your credit card until a carrier is scheduled to pick up your vehicle.

Does Carworx Auto Transport require a non-refundable deposit?

We do not.

Must I be present at the pick-up or delivery of my vehicle?

Yes, you or a designated person must be present at pick-up and delivery. If you are not able to attend the scheduled appointment, you may contact our office ahead of time with the name of the designated person in charge of your vehicle.

How do I check the status of my order?

You can call our toll-free number during business hours and we will try and track the progress of your vehicle's transport.

How do I make payment?

We accept VISA, MASTERCARD, AMERICAN EXPRESS, cashier's check or money order for deposit. For the balance due upon delivery, our car carrier companies accept cash, money order or cashier's check.

How do I place an order?

Call TOLL FREE 800.772.1875 LOCAL: 425.392.2426 TOLL FREE FAX: 877.422.8657 EMAIL: orders@carworx.com

1-800-722-1875

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